People Analytics Capacity Planning

DaVita’s People Analytics had a problem - its members continually felt like they did not have the bandwidth to complete new work. No one, including leadership, was certain if this was just a byproduct of the company’s culture or if the team was truly overcapacity. I was brought in to get to the bottom of this...

I began with creating a data intake for and working with each member of the team to estimate their weekly & monthly responsibilities. This would allow me to chart estimated effort by week and find trends, if any existed.

Paired with data from ad hoc requests, I was able to predict future under/over capacity weeks by teammate. My methodology was validated with historic data and interview to ensure predictions were as close to reality as possible.

Yes, there were in fact times where teammates were over capacity. However...there were also times were some were under capacity.

I developed a cross-training and knowledge share plan and worked with leadership to stagger regular reporting. This allowed the team to shift/cover each other in high workload times and distribute work more evenly.

Paired with workflow management initiatives I led, team efficiency boosted 10%.