At-a-Glance 👀

Neatlist is a specialized job portal designed to connect cleaners with job opportunities ranging from deep cleaning to carpet cleaning. As a UX designer, my role was to create an intuitive and user-friendly platform that caters to the needs of both job posters and cleaners while ensuring a seamless experience throughout.

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Live version

Problem

Employers face a big challenge when they want to hire a cleaning professional. They need someone they can trust to come into their home, someone who's been background-checked and is reliable. On the other side, cleaning professionals have their struggles. They want to find good jobs that are close to them, where they can travel easily. They also want to be able to communicate with employers easily and find jobs that fit their schedules.

👉 In a world of cleaning, trust is key for employers, while convenience is essential for cleaners.

Solution

Neatlist provides a solution by offering a platform where employers can easily find trustworthy cleaners with background checks. Cleaners can access reliable jobs tailored to their location and schedule. Seamless communication tools ensure a convenient connection between employers and cleaning professionals.

🚀 Connecting trusted cleaners with verified backgrounds to reliable jobs, fostering convenience and trust

Process

During the design process for Neatlist, I prioritized user-centric research, resulting in intuitive wireframes and high-fidelity designs. This iterative approach, coupled with ongoing stakeholder feedback, guarantees a seamless and valuable user experience.

Neatlist Process Mapping

Mapped out the Neatlist process, detailing the sequence of steps from job posting to cleaner application, including user interactions, system responses, and decision points, to ensure a streamlined and efficient user experience.

Information Architecture

Designed the information architecture for Neatlist, structuring the platform to include sections such as job postings, profiles, messaging, and search filters, ensuring easy navigation and access to relevant information for both job posters and cleaners.

Sitemap

Developed a sitemap for Neatlist, organizing the website's structure to include main pages like Home, About Us, Services, Job Postings, Cleaner Profiles, Messaging, and Account Settings, ensuring intuitive navigation and easy access to key features for users.

User Flow

As a team, we conducted a user testing session on twenty participants. I then took the responses through a card-sorting exercise to find common themes amongst the participants.

Wireframes and prototypes 🔁

Designed wireframes for Neatlist, depicting the layout and structure of key pages such as the job posting form, cleaner profile, search results, and messaging interface, ensuring clarity and functionality in the platform's design.

Final design

Product Successes 👏

Through user-centric design, Neatlist achieved success by connecting job posters and cleaners seamlessly while enhancing transparency. Meticulous research led to intuitive designs, resulting in increased engagement and successful connections. This journey underscores the power of prioritizing user needs for product success.

What I Learned 🌱

Through my experience working on Neatlist, I learned the importance of empathy-driven design and the value of understanding user needs deeply. Crafting intuitive solutions tailored to user preferences significantly enhances user satisfaction and drives product success. Additionally, continuous iteration based on user feedback is crucial for refining the user experience and ensuring long-term viability. Overall, Neatlist taught me the profound impact of user-centric design in creating meaningful and effective solutions in the digital space.

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