RentSitch
Charlie Morton
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Posted Feb 9, 2023
Complex system to create a very simple way for renters to check the compliance of their landlord and take appropriate actions if breaches are identified.
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Background
Many renters in the UK face living in mismanaged properties where landlords do not comply with fundamental regulations.
Landlords who fail to register and protect tenant's deposits can be required to refund up to 3X the deposit back to tenants.
Landlords who operate an unlicensed house of multiple occupancy (HMO) can be required to refund up to 12 months of the rent back to tenants.
The law was solid and yet the numerous nuances made it extremely difficult for tenants to understand:
If their deposit was registered
If their property is an HMO
If it was in HMO, was it one that required a licence
Whether a valid licence was in place for the HMO
How to deal with an infraction if one is identified
Building the user experience
Landing page including interactive calculator and property selector with auto-complete
First page of details. A semantic form style was chosen.
Second page of details with custom build true/false fields
Completion page
Building the back-end
AirTable as a database
Database to manage new users and their case details
Dashboard summarising important data
Automations to run custom scripts
Interact with external APIs to gather additional information for each case