Customer Service
Arvind Kumaraguru
· Resolved complex customer issues using Salesforce and Helpshift, achieving an increase in CSAT.
· Managed 15-22 customer tickets per hour using Helpshift, improving response times and reducing ticket backlog.
· Proposed and implemented strategies to boost community engagement through the use of specific SOPs resulting in an increased improvement in community sentiment.
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Posted Oct 4, 2024
Resolved complex customer issues, improved response times, and boosted community engagement using Salesforce and Helpshift.
