Customer Service
Arvind Kumaraguru
Communications Specialist
Customer Support Representative
Community Support Specialist
Google Sheets
Helpshift
Salesforce
· Resolved complex customer issues using Salesforce and Helpshift, achieving an increase in CSAT.
· Managed 15-22 customer tickets per hour using Helpshift, improving response times and reducing ticket backlog.
· Proposed and implemented strategies to boost community engagement through the use of specific SOPs resulting in an increased improvement in community sentiment.
