AI Customer Service Chatbot (Saves 30 Hours per week)

Pods4U is an Irish company specialising in high quality living pods. Their pods can be designed for a range of different uses (home office, gyms, living space etc.) and offer a unique solution for customers looking to add more space to their home.

Their growth since they launched in 2022 has been incredible.

They’ve 3x’d their team, delivered pods all across Ireland and grown their social media following by over 27,000 organically.

However, this growth brought a new challenge: keeping up with an influx of customer requests and questions.

They've received over 1,200 messages from customers through their website alone, many more through social media channels. And the number of requests was increasing each month.

The hours spent replying to these questions everyday was unsustainable so we developed a solution.

I built a custom AI chatbot that would act as a customer support assistant.

This chatbot is an expert of Pods4U and could provide accurate, round-the-clock answers to customer inquiries. Automating this repetitive task freed up valuable time for the Pods4U team.

This chatbot was 'trained' on all of the company information and could provide conversional style answers across a range of key areas:

Price Inquiries

Pod Type and Solutions

Space and Functionality Inquiries

Customisation and Materials

Installation and Logistics

Extensions and Other Use Cases

Because this chatbot was built using AI and had access to key business information, it could intelligently understand the customer's question and provide a useful response.

It was deployed across the website and social media channels, ensuring consistent and efficient customer support wherever their audience needed it.

This chatbot not only freed up value time by automating this repetitive task but also:

Acts as a 24/7 sales person answering customer’s question.

Filters out real customers from 'just inquiring' so they never miss out on a sale opportunity again.

Allows Pods4U to spend more time working on the business, rather than in the business.