Native Mobile App: Extra Space Storage Launch and Redesign
John Bellio
Elevated Extra Space Storage's user experience by creating a one-point technology solution to meet customer needs through an advanced mobile app, simplifying storage management and enhancing engagement.
Role: Lead Designer, working with a product manager and team of developers
Company: Extra Space Storage
Unified Technology Solution: Helped launched and redesigned the first mobile app for Extra Space Storage, consolidating multiple applications into a single-point solution to seamlessly address customer needs and enhance user experience.
Integrated Bluetooth Functionality: Implemented Bluetooth technology within the app to enable customers to easily share storage units and track activity, enhancing convenience and accessibility for users managing their storage needs.
Enhanced Accessibility: Overcame accessibility constraints by introducing a dark mode feature that increased contrast, ensuring compliance with accessibility standards and improving usability for users with visual impairments.
Streamlined Account Management: Integrated the 'My Account' functionality within the app, allowing Extra Space Storage customers to conveniently access and manage their accounts, make payments, and view rental details on-the-go.
User-Centric Design: Employed a user-centric design approach to optimize the app's interface and navigation, prioritizing ease of use and intuitive interactions to enhance the overall user experience.
Positive Impact on Customer Engagement: By providing a comprehensive and accessible mobile solution, contributed to increased customer engagement and satisfaction, driving higher adoption rates and fostering stronger relationships with Extra Space Storage's customer base.
