Improving Healthcare Efficiency

At Ambry, I led the redesign of a questionnaire-based onboarding process and an online portal for providers, enabling efficient and effective management of patient information collection, appointment scheduling, and test ordering.

Problem

Healthcare providers face difficulties with collecting accurate patient information and managing test orders.

Leading to treatment delays, errors in medical records, and patient dissatisfaction.

To help with this, I created a questionnaire-based onboarding process.

Business Goals

Enhance patient satisfaction and loyalty by implementing a more efficient and effective system for patient onboarding and test ordering.

Improving patient outcomes and strengthening the provider-patient relationships

‍Healthcare providers can attract and retain more patients, ultimately boosting their revenue and practice growth.

Solutions

Generating creative solutions to the challenges identified.

Through brainstorming, sketching, and prototyping, we explore various design concepts.

Used techniques like mind mapping to foster innovative thinking and align ideas with project goals.

Aimed to develop and refine actionable solutions that enhance patient onboarding and test ordering processes.