Bilingual Customer Support Case Study

as a bilingual Customer Support specialist, I do my best lead to ensure that users of our products have an exceptional experience. I field inbound requests for support, solve customer problems, manage tickets, and escalate issues as needed. I also develop user self-service resources, such as FAQs, help center articles, and video tutorials, and build relationships with users to provide insight into product improvements, new features, and new product designs. Additionally, I contribute to product roadmap planning, product development and design, and marketing and social media management, by providing an important customer and user voice.