Customer Support Automation

🎯 Goals:

The goal is to automate customer support based on the type of plan a customer is subscribed to (Free, Basic, or Pro). This helps streamline interactions, improve response time, and provide tailored support for each customer type. 🚀

💡 Solution:

Created a workflow that classifies customers by their subscription plan:

n8n - manages the automation flow.

Slack - sends notifications to the team when a Pro customer submits a request.

Baserow - stores customer data and queries.

Gmail - sends automated emails to customers: template emails for Free users, confirmation for Basic/Pro users.

ww

ww