Customer Support Automation
roger mais
🎯 Goals:
The goal is to automate customer support based on the type of plan a customer is subscribed to (Free, Basic, or Pro). This helps streamline interactions, improve response time, and provide tailored support for each customer type. 🚀
💡 Solution:
Created a workflow that classifies customers by their subscription plan:
n8n - manages the automation flow.
Slack - sends notifications to the team when a Pro customer submits a request.
Baserow - stores customer data and queries.
Gmail - sends automated emails to customers: template emails for Free users, confirmation for Basic/Pro users.
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Posted Sep 24, 2024
🎯 Goals: Customer support based on the type of plan (Free, Basic, or Pro). This helps improve response time, and provide tailored support for each customer 🚀
