Customer Experience Manager
Christen Rafanan
Project Manager
Customer Success Manager
Customer Support Representative
Outlook
Salesforce
SAP
Textron Specialized Vehicles
Manage 100+ orders per month in various stages of the order-to-cash process.
Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
Collaborate with cross-functional teams to improve customer experience metrics by identifying opportunities and advocating solutions to improve the order-to-cash process.
Maintain, manage and organize 100+ orders per month in various stages of the order-to-cash process.
Provide accurate and timely information to applicable parties regarding order status.
Single point of contact and direct support to a team of eight remote sales representatives.
Decreased the customer wait time and improved customer satisfaction.
