Manage 100+ orders per month in various stages of the order-to-cash process.

Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.

Collaborate with cross-functional teams to improve customer experience metrics by identifying opportunities and advocating solutions to improve the order-to-cash process.

Maintain, manage and organize 100+ orders per month in various stages of the order-to-cash process.

Provide accurate and timely information to applicable parties regarding order status.

Single point of contact and direct support to a team of eight remote sales representatives.

Decreased the customer wait time and improved customer satisfaction.