Customer Success isn't measured by
Miriam Awak
Customer Success isn't measured by how many customers you support.
It's measured by how well you understand, retain, and grow them.
So, how do you know if your Customer Success strategy is actually working?
In Part 3 of my BukkiBooks CS Series — “Measuring What Matters,” I break down four key metrics every Customer Success Manager should understand:
NPS • Customer Lifetime Value • Churn Rate • Customer Health Score
These metrics help turn customer data into actionable insights — from understanding loyalty and long-term value to identifying retention risks and early warning signals.
I created this project to demonstrate how I think and operate as a Customer Success Manager: customer-centric, data-informed, proactive, and focused on retention and growth.
🎬 Watch Part 3: Measuring What Matters.
Looking for a Customer Success Manager who can turn customer insights into meaningful action? Let's connect.
Miriam Awak
Customer Success Manager
Founder, Aritzmendis Limited
Customer Success • Client #AritzmendisLimited
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Posted Sep 16, 2026
Customer Success isn't measured by how many customers you support. It's measured by how well you understand, retain, and grow them. So, how do you know if y...
