What if your customer tells
Miriam Awak
What if your customer tells you there’s no problem—but their data says otherwise?
That’s where proactive Customer Success begins.
In Part 1, I shared the customer situation.
In Part 2, I’m showing you the method behind my decision-making as a Customer Success Manager.
How do you know when to call a customer before they raise a ticket?
You don't guess.
You monitor the right metrics, identify the trigger, diagnose the root cause, resolve the issue, and look for opportunities to drive more value.
That is the Monitor → Diagnose → Resolve → Expand approach.
In this video, I break down how a seemingly small change in customer adoption can become an early signal—and how a strategic CSM turns that signal into action.
Because Customer Success is more than responding to problems.
It’s about seeing what the customer may not see yet—and acting before it becomes a problem.
🎬 Watch Part 2: The Method Behind It.
Need a Customer Success Manager who thinks proactively and strategically?
Let’s connect.
Miriam Awak | Customer Success Manager
Founder, Aritzmendis Limited
Customer Success • Client Relationships • Retention • Growth
#CustomerSuccess #AritzmendisLimited
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Posted Sep 16, 2026
What if your customer tells you there’s no problem—but their data says otherwise? That’s where proactive Customer Success begins. In Part 1, I shared the cus...
