- Meet with the group to establish the scope and core process
- Identify and visually map out the current process using existing standard operating procedures (SOP)
- Bring the core group together to discuss a visual current state map
- Discuss and create a visual future state/ideal state map
- Compare the future state to the current state identifying current process gaps
- Review gaps and determine how to close them where possible
- Implement solutions to close gaps
- Visually document new/redesigned process
- Debrief with the group to determine the next steps