Fintech Mobile App Design for African Street Traders
Gloria Norvor
Overview 👀
Client: Eshango
Project Duration: 1 month
Role: UX/UI Designer
Tools: Figma, Google Suite and WhatsApp
Check out the live app here ⤵️
✨ Play store: https://chrome-stats.com/d/com.eshango.susu
Introduction
The Eshango app is an accounting solution tailored for street traders in Africa. These users often have limited numeracy and literacy skills, making traditional financial tools inaccessible to them. Our mission was to create an app that simplifies accounting processes while ensuring usability for this unique user group.
Key Points:
Accessibility: Eshango is designed to be straightforward and intuitive, even for users with minimal literacy levels.
Restructured Architecture: We revamped the app’s structure to streamline workflows and enhance user flow.
Limited Text Approach: By minimizing text, we catered to users who may struggle with reading.
Gamified Interactions: Engaging interactions were incorporated to boost user retention.
Visual Identity: A friendly brand mascot and thoughtful sound design establish a strong connection between users and the app.
Our goal was to empower street traders with a tool that simplifies their financial management, ultimately contributing to their economic well-being.
Design Process
1. Research and Discovery
We began by immersing ourselves in the world of street traders in Africa. Through interviews, observations, and empathy-building exercises, we gained insights into their daily challenges, needs, and pain points. Understanding their limited literacy and numeracy levels was crucial.
Double Diamond Design Process
2. Ideation and Wireframing
Armed with research findings, we brainstormed ideas for a simplified accounting app. We focused on minimizing text while maximizing visual cues. Wireframes helped us map out the app’s structure, ensuring a logical flow for users.
3. Prototyping and User Testing
We created interactive prototypes to validate our design decisions. Regular user testing sessions allowed us to iterate and refine the app. Gamified interactions were introduced to enhance engagement and retention.
4. Visual Design and Branding
The Eshango app needed a friendly face. We developed a brand mascot—a relatable character that guided users through the app. Thoughtful sound design complemented the visual elements, creating a cohesive and memorable experience.
Our collaborative efforts resulted in an app that empowers street traders, simplifying their financial management journey while respecting their unique context.
User Interface (UI) Design:
Results and Impact
1. User Adoption and Engagement
Since the launch of the Eshango app, we’ve witnessed a significant increase in user adoption among street traders. The simplified interface and limited-text approach have made it accessible to even those with low literacy levels.
Gamified interactions, such as earning points for completing financial tasks, have kept users engaged and motivated.
2. Improved Financial Literacy
Street traders who previously struggled with traditional accounting methods now find it easier to manage their finances. The visual cues and intuitive design empower them to track sales, expenses, and profits effortlessly.
Our app has contributed to enhancing financial literacy within this underserved community.
3. Positive User Feedback
Users appreciate the brand mascot—a friendly guide that accompanies them throughout their financial journey. The mascot’s presence has fostered trust and familiarity.
Sound design elements, carefully integrated into the app, evoke positive emotions and reinforce the user’s connection with Eshango.
4. Business Impact
Eshango’s success extends beyond individual users. By enabling street traders to manage their finances effectively, we’ve indirectly contributed to their economic stability.
The app’s streamlined processes have also reduced administrative overhead for small businesses, allowing them to focus on growth.
In summary, the Eshango app has simplified accounting and also transformed lives and businesses.
Thank you for taking the time to look at my work.😄
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Posted Oct 3, 2023
As a UX/UI Designer at Eshango, I transformed complex accounting processes into an accessible mobile app for street traders in Africa.
