Triage - Web

For Videri, the most important asset is the hardware. (screens that are called Canvases), and they happen to own all the hardware for the MTA in NYC. For that reason we have to asses the states and conditions of each canvas.

The Customer service department in collaboration with devops constantly triages issues to decide which problems are most urgent. Top-priority issues are dealt with as they arise and medium-priority issues attended to when there are no top-priority issues remaining.

Successful login redirects user to members area, where he has access to canvases, updates, apps, history and rules.

Obtain information about

Canvas details

History

Comments by other users

Maintenance of those canvases

Maintenance for canvases.

Check for updates.

Check for canvas status

Timeframe options

Apply Rules that influence canvases updates and states.

Rules can have hierarchy.

Triage is the management platform that keeps track of what software is installed on all of the canvases and organizes automatic updates.