Ecommerce SaaS case studies
Jody Williams
I regularly write case studies for customer support dynamos Gorgias, showcasing how their user-friendly platform helps ecommerce retailers provide smoother, faster, better quality customer service.
Gorgias’s customers sell everything from skincare to sunglasses, bagels to bidets.
Jody has really upgraded the quality of our customer stories. She's a fast-acting, detail-oriented writer with a strong sense for what makes an impactful case study. She is great at understanding the crux of a customer’s challenge, and even better at articulating how our product solves it. A wonderful collaborator, she never missed a deadline and always communicated proactively about her needs and availability. — Jordan Miller, Senior Editor, Gorgias
Selected case studies
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Posted Mar 21, 2024
20+ case studies on Gorgias' ecommerce customer support SaaS product. Includes understanding and writing about complex, automation-heavy product features.
