Twitter is one of the most powerful social media platforms if not the most powerful one Big companies from all over the world give huge attention to knowing the opinions of the customers in different fields so they can know what they love, hate or even what is not important to them so the companies can learn from their mistakes and improve their services This data contains 14640 tweet Sentiments about US airlines('Virgin America', 'United', 'Southwest', 'Delta', 'US Airways', 'American') with dates Data was scraped from February of 2015 (2015-02-16) to(2015-02-24) 9 days range

the objective was to analyze these tweets and know the reasons behind them such as (late flights, customer service, etc)

The most negative reasons were issues with customer service and late flights

The number of total tweets about every airline was:

United: 3822

US Airways: 2913

American: 2759

Southwest: 2420

Delta: 2222

Virgin America: 504

The united airline has the most negative sentiment (over 2500)

Virgin America is the highest neutral & positive percentages of all of them

over 65% of the tweets about American, United, and Us airways are negative and they all combined took around 73% of the negative tweets

others airline share only the rest of the 27%

from the first look and according to the percentages Virgin is the best Airline and US Airways Airline is the worst

Number of Sentiments on each Day:

Flights on 2015-02-22 & 2015-02-23 have the most airline sentiment and most negative ones Reasons for negative sentimental tweets for each airline

the main problem and complaints it the customer service except whose major problem is late flights more than customer service and come in second place late flights and damaged luggage is the least negative reason to complain let's see on which days each airline gets the negative reason and its reasons

this plot shows that the American airline negative tweets starts only from day 22-02-2015 and before that, they didn't have any problems ('according to the negative tweets') so it's a new thing that may be a temporary problem mostly caused by the Customer service and fixing this problem should make things back to normal United and US Airlines are consistently getting negative tweets so its an old problem and it's caused a lot of things mostly(Customer service, late fights) so they should fix these two first Delta and Virgin America are the least to get negative tweets on the last day(24-02-2015) and it seems they fixed their problems, especially Delta whose negative tweets are significantly reduced over time The most common words the negative tweets have:

some of the words have a double meaning but like plane, flight, customer service, etc but there are negative tweets so we will take them the negative way we can see that flight is the most freq word but it doesn't mean anything (because is airlines tweets so the most likely to have a flight in the tweets) it may represent a bad flight in general we can see also that the late flights whether delayed or canceled and also there is a plane and seat problems and maybe bag and luggage damage or lose

The majority of the tweets were negative but there were also positive tweets let's see its reasons Most common words the negative tweets have:

This process is about building a classifier that classifies the positive and negative tweets so the company can keep track of its work more easily cleaning the tweets is the first step before modeling so the model can give a good accuracy First is removing the words and symbols that won't be useful in the classification using nltk Then using SVC to classify the cleaned tweets

The Accuracy Score is: 0.92