I built WITNESS — customer

I built WITNESS — customer friction, captured before it becomes churn

Customers rarely submit perfect support tickets. They leave voice notes, screenshots, incomplete explanations—or simply leave.

So I built WITNESS: a focused web app that turns a customer’s statement, intent, and private evidence into one structured Witness Packet.

Customers can speak or type what happened, attach files, and receive a private tracking reference. Teams can review the packet, assign ownership, update its status, and resolve it without exposing internal notes or raw evidence.

WITNESS uses Base44 for data, authentication, storage, permissions, backend functions, and deployment. ElevenLabs handles voice transcription, while AI creates summaries, suggests severity, scores likely spam, and drafts customer updates for human review.

The product feels premium because it is restrained, clear, and built around trust. Instead of another crowded support dashboard, it uses an editorial case-file interface where the customer’s words stay central and every important action leaves a visible record. https://witness-c1b4526a.base44.app

Built for the Base44 Dev Build-Off.

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