Unifying Performance Systems

Led the design strategy to unify two siloed performance platforms into a single, scalable system, reducing inefficiencies, aligning workflows, and improving how performance decisions are made across the organization.

Unify Community Operations into Uber’s core performance platform to create a consistent system that supports evolving workflows, reduces redundancy, and improves alignment between employee growth and organizational goals.

$300K Saved (1,000+ employee hours annually)

20% Reduction in support tickets

$2M Reduced operational & maintenance costs

30% Reduction in redundant workflows

80% Reused shared components

30% Increase in engineering velocity

Designed at both the system and interaction level, balancing long-term platform vision with the detail required to deliver a scalable, sustainable solution.

Flexibility vs Structure Balanced the needs of structured and flexible workflows within a unified system

Design System Gaps Extended the component system to ensure consistency and scalability across workflows

Cross-Functional Alignment Partnered closely with product and engineering to align design decisions with technical constraints and delivery timelines