Process Improvement for Customer Support by emilia renlundProcess Improvement for Customer Support by emilia renlund

Process Improvement for Customer Support

emilia renlund

Customer Support Representative

Project Manager

Virtual Assistant

Confluence

Jira

Microsoft Excel

Business Management

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Posted May 14, 2025

Reduced customer support costs by 10% (€15K), improved response time by 25%, and boosted productivity by 20% through process optimization in 1 month.

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Views

Timeline

Feb 3, 2025 - Mar 7, 2025

Clients

Upwork

Join 50k+ companies and 1M+ independents

Resources

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Company

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Process Improvement for Customer Support

emilia renlund

Customer Support Representative

Project Manager

Virtual Assistant

Confluence

Jira

Microsoft Excel

Business Management

Like this project

Posted May 14, 2025

Reduced customer support costs by 10% (€15K), improved response time by 25%, and boosted productivity by 20% through process optimization in 1 month.

Likes

Views

Timeline

Feb 3, 2025 - Mar 7, 2025

Clients

Upwork

Join 50k+ companies and 1M+ independents

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

Contact

Contact support

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

Company

Mission Careers Terms & conditions Privacy policy Cookie policy