Hati
Lulu Mutuli
Problem Statement
The Ministry of Health of Kenya noticed a problem in the scramble to take on covid-19 and the medical community needing a reference point for best practices. The ability to make the information interactive prompted the suggestion from upper management to create a learning management system.
My Role
I was the visual designer and worked with my supervisor who acted as a liaison between myself and the client.
Objectives & Goals
Create a digestible way for users to refresh their knowledge.
Be able to tests their assumptions from one reputable source
Work as a source of truth across the board.
User Research
After having several conversations with representatives from the Ministry of Health and gaining insight from my manager who acted as the liaison between us two, we managed to isolate who within the Ministry of Health would need this product.
Why do we need this product?
Covid 19 prompted a lot misinformation, and members of the medical community needed a central source of truth.
Who will gain the most out of this product?
Staff in hospitals, or trainees that are early in their careers or do not have familiarity with the basics.
What is not working about the current system?
The previous website had been updated however the information was difficult to digest. This platform will be an off shoot of the main MoH website, but present the information in bite size ways for the user to refresh their knowledge
What type of information will feature on this platform?
This will include relevant information to covid-19 and healthcare such as best practices to limit spread within high risk environments, to limit the spread.
What would make this platform the most useful?
Ability to test understanding to make sure users are confirming their knowledge with the consistent source of truth
A glossary with the ability to search for words that may be unfamiliar
An ability to download resources
Ability to be accessible online
User Personas
After having several conversations with representatives from the Ministry of Health and gaining insight from my manager who acted as the liaison between us two, we managed to isolate who within the Ministry of Health would need this product.
Persona A
### Name
Linda Makueni
### Role
Nurse Practitioner
### Goal
Their goal on the platform is to get a quick refresher on best practices
### Pain Point
They don’t have the time on the go to read the text heavy documents available on the website
Persona B
### Name
Cyrus Okoth
### Role
Ministry of Health Admin Worker
### Goal
Their goal is to gain access on how to keep themselves safe in the hospital while being amongst covid-19 patients
### Pain Point
They are not medical practitioners however work in the hospitals and do not want to leave with the virus
### Name
Sophie Ikuta
### Role
Healthcare Trainee
### Goal
Their goal is to use this platform as an additional study resource.
### Pain Point
They may have other sources of information for their training, however this will have the added feature of being testable at their own need.
Final Designs
After having several conversations with representatives from the Ministry of Health and gaining insight from my manager who acted as the liaison between us two, we managed to isolate who within the Ministry of Health would need this product.
Authentication
1. Register an account on the platform
2. For security reasons we will use 2 factor for account verification.
3. Once the account has been verified the user is redirected to sign in.
Homepage
This view represents what a user might potentially see once they have been on the platform for some time after accumulating a few favourite courses, but includes a catalogue of courses that they have access to at every stage of their membership.
Course Details
Contents
Below is the course overview where one can see the curriculum as links and can go directly to those sections.
Chapter One
The content will be broken down in to digestible bites, and progress through the chapter can be tracked via the progress bar below.
Download Course Files
Final Thoughts
Presenting the prototype to stakeholders on the project proved to be successful and was met with enthusiasm to upgrade the learning management system to include more subjects Unfortunately, we were not able to progress with this project, however it did allow us to start building an important feature which was then used in production.
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Posted Nov 18, 2024
A Ministry of Health Learning Management System
