Improvement of Customer Success Metrics
Jesús Zapata
Administrating Phone calls, Chat, and Social Media assistance for all agents available during an Afternoon and a Weekend shift. Always maintaining quality and fast response across all our platforms.
I scheduled holidays, managed training material for new and current agents, and provided level 2 support for the team.
All the KPIs were above 90% while I was in charge of the team.
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Posted Jan 11, 2024
Implemented strategies to improve customer success metrics, resulting in increased customer retention rates and improved overall satisfaction with the product.
