Research
At this stage, interviews were conducted with the administration, teachers and parents of students to get more information about the communication system that occurs in the school. From the interview results, it is known that teachers and parents use Whatsapp as the main medium for communicating, while the administration uses circulars to provide bill payment information.
Information that teachers usually provide to parents is grade information, absent information, and student progress information. In communicating, teachers sometimes find it difficult when they have to reply to many messages from parents asking about the progress of their children and parents who often have difficulty finding information in Whatsapp groups because the information is far behind. These things can cause communication between teachers and parents to be less effective.