Enhancing Booking and Payment Experience at Rukita
Satrio Design
Enhancing Booking and Payment Experience at Rukita
Rukita's booking process faced issues with complexity, unclear pricing, and no split payment option. By simplifying checkout, adding split payments, and improving pricing transparency, the redesign boosted bookings by 30%, cut checkout time by 50%, and reduced support inquiries by 40%, enhancing user experience and conversion rates.
About Rukita
Rukita is a coliving platform that provides modern housing with various amenities tailored to an urban lifestyle. Users can book rooms online through the website and mobile application.
My Role
As a UI/UX Designer, I was responsible for improving the user experience in the booking and payment process. The primary focus of this project was to reduce friction in the checkout flow and increase the conversion rate.
Old Design
Problem Identification
KEY ISSUES
Through data analysis and user feedback, we identified several challenges in the booking and payment flow:
Overly lengthy and complex checkout process → Many users abandoned their booking at the data entry stage.
No split payment option → Users who wanted to share the payment with friends found it difficult.
Lack of transparency in additional costs → Some users felt unclear about pricing details and extra fees.
SUPPORTING DATA
30% of users dropped out of checkout after the data entry stage.
60% of users expressed interest in a split payment option.
20% increase in customer support inquiries regarding pricing details.
Design Solutions
1. Simplifying the Checkout Process
Previously, the checkout process had five steps: Select Room → Enter Details → Confirm → Choose Payment Method → Pay.
Implemented Changes:
Combined the data entry and confirmation steps into a single page.
Introduced an autofill option to speed up data entry.
Old Flow vs New Flow
2. Introducing a Split Payment Feature
Users can now split payments with friends directly through the app.
Implemented Changes:
Added a "Split Payment" option on the payment page.
Integrated an automated system to divide the bill accordingly.
Moving complex tenant data at the end after payment actually improves checkout significantly because the user is not required to put in a lot of effort in the checkout flow.
Payment Scheme New Flow
3. Enhancing Pricing Transparency
We improved pricing details on the payment page to provide better clarity.
Implemented Changes:
Displayed a detailed price breakdown (Room price, taxes, service fees).
Added info icons explaining each additional fee.
Results & Impact
Following the implementation of these changes:
30% more users completed their booking.
Average checkout time decreased from 3 minutes to 1.5 minutes.
Customer support inquiries regarding payments reduced by 40%.
New Flow Result
Conclusion
The redesigned booking and payment experience significantly improved Rukita's user journey by simplifying the checkout process, introducing a split payment feature, and enhancing pricing transparency. These changes resulted in higher conversion rates, reduced friction, and better overall user satisfaction.
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Posted Aug 7, 2025
Redesigned Rukita's booking and payment process, boosting bookings by 30% and reducing checkout time by 50%.
