Most "chat with your docs" bots don't fail at retrieval — they fail at trust.
They answer confidently, but no one can tell which document it came from, or whether it was invented. For legal, finance or support, that's a dealbreaker.
Everyone is shipping AI agents right now. Almost no one is testing them — and that is the whole problem.
A demo agent and a production agent are different animals. The demo works because you walked it down the happy path. Production breaks on the paths you never imagined.
Most AI automations don’t fail at the model. They fail the second time you run them.
The demo always looks great: feed it data, get a clean answer, everyone’s impressed. Then it goes live — and a webhook fires twice, a lead gets messaged twice, a row gets processed twice....
Half the "web scrapers" sold online would get a real business blocked, or a cease-and-desist.
When a client asks me to scrape competitor prices or build a lead list, the risky part isn't the code. It's what the scraper touches and how hard it hits.
Your AI or automation passed every test. Is it ready to ship?
In October I ran 9 of my own projects live, on real data. 9 real bugs showed up after every automated test had passed. So I wrote down the 12 tests I now run before anything ships, and made them a free 3-page PDF.