Manish Siwach
AI Product Operations | Workflow Automation & CRM Systems
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Designed and prototyped an AI-powered customer support operations system for ticket classification, routing, escalation management, and SLA tracking. The workflow automates ticket intake, priority assignment, support routing, and escalation handling while maintaining human...
Problem : -Sales teams lose time manually reviewing and routing incoming leads across multiple CRM systems.
Solution :- Designed a workflow that captures leads, applies qualification rules, routes high-confidence leads automatically, and sends ambiguous cases to human...
Built an AI-assisted hiring workflow using n8n, Supabase, and LLM APIs to explore workflow automation, candidate evaluation, human review checkpoints, and recruiter workflow visibility. During testing, the project revealed several operational challenges around trust,...
