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Designed and prototyped an AI-powered customer support operations system for ticket classification, routing, escalation management, and SLA tracking. The workflow automates ticket intake, priority assignment, support routing, and escalation handling while maintaining human review checkpoints for critical cases. The system provides operational visibility through automation health monitoring, support analytics, and integration management across multiple business systems.
The network for creativity
Join 1.25M professional creatives like you
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Creatives on Contra have earned over $150M and we are just getting started
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I used to start my mornings in a spreadsheet.
Copy a name.
Paste into the CRM.
Send a Slack message.
Update another sheet.
Repeat.
By 11am I was tired and the real work had not even started.
One week I sat down and said enough.
I built a simple flow.
New lead comes in.
CRM updates itself.
My team gets the ping.
I get my morning back.
The funny part?
Clients think I am “always on top of things.”
Nah.
I just stopped doing robot work like a robot.
If you are still moving the same data between 4 apps by hand, you are not lazy.
You are just overdue for a system.
I help businesses set this up with Zapier, n8n, Make, and CRM tools.
Comment “FLOW” if you want me to show you what your version could look like.
Built an end to end lead automation system that turns new inquiries into CRM ready contacts instantly.
When a lead submits a form, the workflow:
• Captures and cleans the data
• Scores the lead automatically
• Creates/updates the CRM contact
• Sends a Slack alert to the sales team
Stack: Zapier · CRM · Slack · Email
Impact:
• 247 leads processed in 30 days
• 98.4% sync success rate
• 12 hours saved per week
• Zero manual copy paste
Built a support automation system that keeps helpdesk tickets and CRM records perfectly in sync.
When a customer opens a ticket, the workflow:
• Captures the request from the helpdesk
• Auto-tags priority and topic
• Creates/updates the CRM contact + case
• Alerts the right agent in Slack
• Closes the loop when the ticket is resolved
Stack: CRM · Zapier · Helpdesk · Slack
Impact:
• Response lag reduced by ~65%
• 100% of tickets auto-tagged
• Missed follow-ups nearly eliminated
• Support + sales always working from the same data
Great for growing teams that want faster support without losing CRM visibility.
