Kyle Tully

Most internal chatbots have the same flaw: ask about a policy and they confidently invent an answer they don't actually have. Useless for ops, and worse than useless if someone acts on it.

This reference build fixes that by construction. Staff ask a question in Microsoft Teams,...

Your nightly sync didn't update the record. It quietly erased half of it.

An ops agent fills in a contact's 'phone' and 'lifecyclestage' by hand in HubSpot. The next sync runs, and both come back blank. Nobody touched them upstream. The integration did.

The cause is in how the...

Here's a duplicate-record bug that arrives without an error and is nearly impossible to reproduce on demand.

You build a webhook handler that creates a deal in your CRM when a payment event fires. Testing is clean. In production, occasionally the same payment creates two records...

Here's a bug that ships to production silently and only shows up half the year.

You build an "Add to calendar" link. You test it in winter, it's perfect. Come summer, every event lands an hour off, and nobody can reproduce it on demand because whether it breaks depends on the...