Most internal chatbots have the same flaw: ask about a policy and they confidently invent an answer they don't actually have. Useless for ops, and worse than useless if someone acts on it.

This reference build fixes that by construction. Staff ask a question in Microsoft Teams, one router agent reads it and hands it to the right role-scoped specialist, and each specialist answers only from its own SOP knowledge base. No source, no answer. The pattern is configurable to whatever role split an organization runs on.

Built on n8n with per-domain retrieval, and documented from the build so an ops team can run and extend it without me. Reference build on synthetic SOPs. Full architecture and write-up in the case study.