Tiered scheduling system for one Director and three Deputies. Thirteen years, zero double-booking escalations, prep window moved from same-day to 48 hours.
Commitments made in meetings used to live in three places: someone's notes, someone's inbox, and someone's memory.
So, I built one tracker. Every action item gets an owner, a due date, and the meeting it came from, captured before the room clears rather than reconstructed later....