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We worked with a small real estate agency that was struggling to manage incoming leads from multiple channels like website forms, ads, and social media. Most leads were not qualified, and agents were spending too much time chasing low-intent prospects.
My role was to define the...
We worked with a fast-growing e-commerce company that was struggling with high customer support volume and slow response times. Their support team was overwhelmed, and customer satisfaction was starting to drop.
My role was to align product, AI, and operations teams to design a...
We partnered with a large retail client that was facing challenges with demand forecasting and store operations. Store managers were relying on manual reports, which made it hard to react quickly to stock issues and changing customer demand.
My role was to bring together product,...
We worked with a U.S.-based healthcare payments company that was struggling with slow and inconsistent audit processes. Their auditors were reviewing claims manually, which created delays, errors, and limited scalability.
My role was to align engineering, data, and operations...
