Customer Service Representative (MERALCO)
Assisted MERALCO clients with bill inquiries, electric service installation, and resolving complaints. Addressed reports of electric line jumpers and escalation
Customer Support Representative
Microsoft Excel
Salesforce
Skype
Reservations Desk Agent (United Airlines)
Provided preboarding support, processed refunds and rebookings for disrupted flights, resolved mileage disputes, & ensured accurate bookings for United Airlines
Customer Support Representative
Avaya one x
Microsoft Excel
E-commerce/retail chat/email support (Macy's & JL&Partners)
Handled CS for John Lewis & Macy's: managed orders, product info, delivery issues, email/chat support, price matches, refunds, and ensured policy compliance.
Customer Support Representative
Google Sheets
Microsoft Excel
Salesforce
Customer and Technical Care Expert (T-Mobile)
Supported T-Mobile customers with billing, upgrades, account management, device troubleshooting, payment process, & contributed to the #FamousForCare campaign.
Technical Support Specialist
Customer Support Representative
Avaya
Microsoft Excel
Slack