With more than 6 years of experience being in the Customer Service Team of a domestic business (MERALCO); and a few international companies like United Airlines, John Lewis & Partners, Macy's, and T-Mobile under several multinational BPO outsourcing companies I worked for before. The previous BPO company I worked for provided us with world-class training to ensure that we not only simply assist them, but ensuring that we empathize and provide swift resolution on their first contact. My goals for your business are to keep your customers to TRUST your brand more and AMAZE them not only with the products and services sold but also with efficient customer service.