Bottom left hero backgroundTop right hero background

Best freelance Customer Support Representatives for CRM to hire in 2025

Looking to hire Customer Support Representatives for your next CRM project? Browse the world’s best freelance Customer Support Representatives for CRM on Contra.

Trusted by 50K+ teams from creative agencies to high growth tech companies

Logo for Wix StudioLogo for RiveLogo for WebstudioLogo for GlorifyLogo for JitterLogo for FlutterFlowLogo for PeachWebLogo for CanvaLogo for Lottie FilesLogo for Workshop BuiltLogo for BuildshipLogo for AppsumoLogo for FramerLogo for BarrelLogo for BubbleLogo for LummiLogo for WebflowLogo for GrayscaleLogo for Stride UXLogo for InstantLogo for SplineLogo for KittlLogo for RelumeLogo for HeyGenLogo for Replo
Logo for Wix StudioLogo for RiveLogo for WebstudioLogo for GlorifyLogo for JitterLogo for FlutterFlowLogo for PeachWebLogo for CanvaLogo for Lottie FilesLogo for Workshop BuiltLogo for BuildshipLogo for AppsumoLogo for FramerLogo for BarrelLogo for BubbleLogo for LummiLogo for WebflowLogo for GrayscaleLogo for Stride UXLogo for InstantLogo for SplineLogo for KittlLogo for RelumeLogo for HeyGenLogo for Replo
FAQs

How do I make sure the freelancer understands my business?

It's important to share details about your business and customers. Provide the freelancer with information about your products and services. Explain what makes your business different and who your main customers are. This helps them give better support.

What tools do I need for collaboration with the freelancer?

Using the right tools makes working together easier. Popular choices include communication and project management apps. Make sure both you and the freelancer are comfortable using them. Share any login details they might need.

How do I set clear roles and expectations?

Write down what you expect from the freelancer. This includes tasks, working hours, and communication methods. Make sure you both review and agree on these. Clear expectations help the freelancer know what to focus on.

How do I share customer service protocols with the freelancer?

Create a guide that explains your customer service process. Include steps for common situations and where to find help. Sharing this guide helps the freelancer assist customers your way. Regular updates can keep the guide helpful.

How do I ensure alignment on deliverables with the freelancer?

Discuss goals and outcomes with the freelancer from the start. Define what success looks like for both of you. Set deadlines for each deliverable and check in regularly. This ensures everyone is on the same page.

What should I share about previous customer interactions?

Provide the freelancer with past customer support data. This includes common queries and how they were resolved. Sharing past interactions helps them understand customer needs better. It's like giving them a roadmap to follow.

How can I measure the freelancer's impact on customer satisfaction?

Set up systems to track support quality and response times. Use customer feedback to measure satisfaction. Reviewing these with the freelancer helps improve service. It's a team effort to keep customers happy.

How do I maintain ongoing communication with the freelancer?

Decide on a regular check-in schedule with the freelancer. This could be weekly or bi-weekly. Use these meetings to discuss progress, issues, or feedback. Open communication keeps both sides informed and connected.

How do I onboard the freelancer effectively?

Create an onboarding plan that introduces your company. Include an overview of your team and their roles. Share access to any systems and resources they will need. A smooth onboarding makes the freelancer feel welcome and prepared.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

Profile avatar
Isabel Feuerstein
Bellingham, USA
3x
Hired
4.8
Rating
3
Followers
TOP_INDEPENDENT

Top

Cover image for Virtual Assistance & Community Management for Latasha James
Cover image for Client Success at Contra
Cover image for Virtual Assistance for StrideUX
Cover image for Virtual Assistance for The Futur
Sales(1)
Profile avatar
Mateusz Nieckarz
PROWarsaw, Poland
$10k+
Earned
11x
Hired
5.0
Rating
14
Followers
FRAMER_EXPERT

Expert

JITTER_EXPERT

Expert

Cover image for Vendy — CRM Platform UI Design System
Cover image for Graphlit - AI Dashboard UI/UX Design
Cover image for Fox Protocol
Cover image for Segment - SaaS Dashboard & Landing Page
Sales(1)
Profile avatar
Goran Babarogic
PROSerbia
$100k+
Earned
62x
Hired
4.8
Rating
54
Followers
FRAMER_EXPERT

Expert

Cover image for Designing a Scalable CRM Tool for Omnisafe
Cover image for UX/UI Design for Budget Planner Finance App
Cover image for Premium Framer Templates
Cover image for PerkUp - Framer Migration and Redesign
Sales(1)
Profile avatar
Darya Batyr ✦
PROLisbon, Portugal
$25k+
Earned
37x
Hired
5.0
Rating
73
Followers
TOP_INDEPENDENT

Top

Cover image for  [Brand Sprint⚡️] Helm
Cover image for Design Support for Lean and Ghanem Group
Cover image for [Brand Magic 🔮] Kokone
Cover image for [Brand Magic 🔮] Curio & Muse
Sales(1)
Profile avatar
Socialisser | Video Editing & UGC Production ✦
Philippines
$5k+
Earned
8x
Hired
5.0
Rating
8
Followers
Cover image for Stylerella | Fashion Brand | Organic & Paid Marketing Videos
Cover image for 30 Short-Form UGC Videos/AI Videos | Will be used for Game Ads
Cover image for Socialisser UGC/AI Videos Production | Long & Short Form Videos
Cover image for UGC Production/Video Editor/Scripting/Influencer Outreach

People also hire

Explore CRM projects by Customer Support Representatives on Contra

Cover image for ModSquad
0
54
Cover image for Home Bakery | Social Media Management
0
41
Cover image for RED Social | Mandarin Content Creation
0
30
Cover image for 🍏 Customer Specialist | Apple
0
15
Cover image for Community Support x Contra
0
303
Cover image for Airbnb Co-host
0
18
Cover image for Order Management & Customer Support
0
15
Cover image for Customer Success Management
0
10
Cover image for HR- CRM
0
31
Cover image for T10 League Cricket Team | Pitch Decks
0
28
Cover image for Customer Service Representative/Sales Agent/Technical Support
1
15
Cover image for Customer Service Representative/Chat Support/Email Support
1
9
Cover image for Customer Service Representative
1
8
Cover image for A+ Virtual Assistant | E-Commerce Specialist | Customer Support
1
32
Cover image for Articles: Customer Service and Customer Experience
0
82
Cover image for Customer Support for a Help Desk Platform (SaaS) 🌐
1
28
Cover image for Response Templates (Macros) for Re:amaze 🖋️🌀
2
40
Cover image for Customer service
0
12
Cover image for Customer Service
0
25
Cover image for VP of Client Services @ Piano.io
0
0
Cover image for Customer Support @ Contra 💠
2
37
Cover image for Customer Support for a Project Management Platform (SaaS) 🏕️
2
42
Cover image for Recruitment Manager
0
7
Cover image for Designing a Scalable CRM Tool for Omnisafe
1
415
Cover image for Customer Success Manager/ Phone, Chat, Mail Support
0
2
Cover image for Relations & Key Account Management
2
6
Cover image for Customer Success & Affiliate Relations
3
5
Cover image for Social Media Manager & Marketing Assistant to A Sales Coach
0
16
Cover image for  Customer Support & Operations Specialist
3
14
Cover image for Optimizing E-Commerce Product Listings for Maximum Visibility
0
14
Cover image for E-Commerce Store Manager
0
13
Cover image for Reliable Virtual Assistant for Admin Support & Task Management
0
9
Cover image for COE Specialist I
1
16
Cover image for Senior Customer Advocate
1
6
Cover image for Customer Experience Specialist for Klondike Lubricants
1
26
Cover image for Happy Ambassador for BarkBox Inc.
0
5
Cover image for Intelligent Chatbot for Customer Support
0
9
Cover image for Program Admin for Gratifii Ltd
0
5
Cover image for Customer Service Expert for St. Frock
0
8
Cover image for Customer service & E-commerce operations for ZCRAVE
3
13
Cover image for Customer Support for RoseBox NYC
3
6
Cover image for Customer Support & Booking Management for Watersports company.
3
28
Cover image for Customer Support
3
7
Cover image for  [Brand Sprint⚡️] Helm
10
109
Cover image for Customer Support (Weekends)
0
31
Cover image for Vendy — CRM Platform UI Design System
4
21
Cover image for Lessons from Building a Support Engineering Team from Scratch
0
1
Cover image for Integrating Support into the Company Vision
0
3

Top services from Customer Support Representatives on Contra

Top locations for Customer Support Representatives for CRM

Customer Support Representatives for CRM near you

Cover image for Career Tracker - customer acquisition through PLG
0
3
Cover image for Personalized Dashboard for SumUp consultants
0
0
Cover image for Yubo - User Safety Specialist
0
3

Join 50k+ companies and 1M+ independents

Contra Logo

© 2025 Contra.Work Inc