Customer Service Management

Joseph Andrei Miranda

(0)

Starting at

/hr

About this service

Summary

As a seasoned Customer Service Manager, I offer expertise in managing customer interactions with professionalism and efficiency. Whether it's addressing inquiries, resolving issues, or providing product support, I prioritize customer satisfaction at every touchpoint.

With excellent communication skills and a knack for problem-solving, I ensure that each customer receives personalized attention and a positive experience.

What's included

Respond to customer inquiries
Promptly respond to customer inquiries via phone, email, or chat.
Resolve concerns
Resolve customer complaints and issues with empathy and efficiency.
Provide Assistance
Provide product knowledge and troubleshooting assistance.
Maintain records and files
Maintain detailed records of customer interactions and feedback for continuous improvement.
Provide reports
Generating reports and analyzing data related to customer service activities to identify trends, patterns, and areas for improvement.

Skills and tools

Customer Success Manager

Customer Support Representative