Question 1

What should I consider when defining the role of a freelance community manager?

Accepted Answer

Consider what responsibilities you want the community manager to have. Are they engaging with community members, moderating discussions, or planning events? Make a list of tasks that align with your goals. This helps set clear expectations for who you hire.

Question 2

How can I ensure the community manager understands our brand's voice?

Accepted Answer

Share your brand guidelines and previous content examples with the community manager. Explain your brand's values and tone of communication. Ask them to create a small piece of content to see if it matches your brand's style.

Question 3

What are good ways to set goals for a community management project?

Accepted Answer

Decide what success looks like for your community. Is it more engagement, increased membership, or better feedback? Set measurable goals like increasing comments by 20% or growing followers by 200 people. Review and adjust goals regularly as you gather more insights.

Question 4

What tools should be used to manage and evaluate the work of a community manager?

Accepted Answer

Agree on using specific tools for communication and project management, like Slack or Trello. These help track progress and keep everyone on the same page. Also, use analytics tools to evaluate engagement and growth metrics of the community.

Question 5

Why is it important to have regular check-ins with the community manager?

Accepted Answer

Regular check-ins help ensure your community manager is on track. They give you a chance to provide feedback and make quick adjustments if needed. It also fosters a better working relationship and keeps the goals aligned.

Question 6

What expectations should I set for the community manager regarding engagement in Metro Manila's time zone?

Accepted Answer

If your community is based in Metro Manila, ensure your manager can engage during local peak times. Discuss whether real-time responses are needed or if scheduled posts will suffice. This helps keep community engagement consistent and timely.

Question 7

How can I support my community manager when dealing with local issues in Metro Manila?

Accepted Answer

Give them resources and information relevant to Metro Manila events or cultural nuances. This ensures they handle community discussions with understanding and sensitivity. Collaborate on strategies to address any local concerns that arise.

Question 8

What considerations should be given to cultural relevance when hiring for a community based in Metro Manila?

Accepted Answer

Ensure the community manager understands the cultural context of Metro Manila. This is crucial for making relevant and relatable content. You can provide briefs on current events or cultural trends important to your audience.

Question 9

How can I define deliverables for a community manager to maintain consistency?

Accepted Answer

List specific tasks you want accomplished, like posting schedules, engagement activities, and member surveys. Define how often these should occur and what the outcomes should be. Clear deliverables lead to smooth workflow and better result tracking.

Question 10

What should be included in an onboarding process for a freelance community manager?

Accepted Answer

Provide a comprehensive overview of your community's history, goals, and unique attributes. Include training on any specific platforms or tools you'll use. This gives them a strong start and aligns their efforts with your community's needs.

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