Fabiana Bazilio
Customer Success/ Account Management / Business Operations
New to Contra
Fabiana is ready for their next project!
With nearly 17 years of experience in retail and franchising, I have developed strong expertise in commercial management, business operations and multi-unit retail management.
Throughout my career, I participated in the opening of six stores, coordinating operational processes, team development, sales activities and customer experience.
As an Imaginarium franchisee, I managed multiple retail locations, served on the Franchisee Council and received the Best Store award within the franchise network.
My experience combines commercial strategy, operational planning, stakeholder relationships and team leadership, with a focus on efficient operations and business performance.
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Team Leadership & People Development
With over 15 years of experience in retail and franchising, I have developed strong skills in team leadership, employee training and people management.
I led teams of approximately 30 employees, expanding to up to 100 during Christmas seasonal operations. My responsibilities included team development, daily operational coordination, performance management and maintaining high standards of customer service.
My leadership approach focuses on clear communication, employee development, teamwork and operational performance.
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Customer Experience & Client Relationships
With over 15 years of experience in retail and franchising, I have developed a strong background in customer experience, client relationships and commercial management.
Throughout my career, I managed multiple retail operations, focusing on customer satisfaction, service quality, team development and long-term relationships with customers and business partners.
My approach combines customer-focused service, effective communication and operational excellence to support business performance and lasting customer relationships.
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Multi-unit retail operations and franchise management experience, focused on customer experience, commercial performance, team leadership and process improvement.
Over the years, I managed multiple business units, led teams of approximately 30 people — reaching up to 100 during seasonal operations — and participated in the opening of six stores. My responsibilities included day-to-day operations, sales performance, customer satisfaction, team development and stakeholder relationships.
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