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Customer Experience & Client Relationships
With over 15 years of experience in retail and franchising, I have developed a strong background in customer experience, client relationships and commercial management.
Throughout my career, I managed multiple retail operations, focusing on customer satisfaction, service quality, team development and long-term relationships with customers and business partners.
My approach combines customer-focused service, effective communication and operational excellence to support business performance and lasting customer relationships.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Content Creation, Planning, Scheduling, & Management — Dental Brand
I created and managed social media content for a dental brand, focusing on building an informative, trustworthy, and engaging online presence.
I planned content around dental education, oral health tips, service highlights, promotional content, and audience engagement. I also created and organized the content schedule to maintain consistency, strengthen the brand’s voice, and keep the audience informed while making dental care feel simple and approachable.
#SocialMediaMarketing #ContentCreation #ContentPlanning #ContentScheduling #SocialMediaManagement #DentalMarketing #HealthcareMarketing #ContentStrategy #SocialMediaManager #DigitalMarketing #BrandContent
Social Media StrategyFacebook Business ManagerHootSuiteMetricoolContent CreationSocial Media Management
After more than 20 years in Customer Experience, one thing hasn't changed.
Customers rarely remember the perfect order.
They remember how you handled the unexpected.
A delayed shipment.
A refund.
A damaged product.
A difficult conversation.
Every interaction is an opportunity to build trust, or lose it.
That's why I enjoy working on customer operations, processes and multilingual support as much as answering customers themselves.
Better processes create better customer experiences.
#CustomerExperience #Shopify #CustomerSupport #Operations
With nearly 17 years of experience in retail and franchising, I have developed strong expertise in commercial management, business operations and multi-unit retail management.
Throughout my career, I participated in the opening of six stores, coordinating operational processes, team development, sales activities and customer experience.
As an Imaginarium franchisee, I managed multiple retail locations, served on the Franchisee Council and received the Best Store award within the franchise network.
My experience combines commercial strategy, operational planning, stakeholder relationships and team leadership, with a focus on efficient operations and business performance.
