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After more than 20 years in Customer Experience, one thing hasn't changed.
Customers rarely remember the perfect order.
They remember how you handled the unexpected.
A delayed shipment.
A refund.
A damaged product.
A difficult conversation.
Every interaction is an opportunity to build trust, or lose it.
That's why I enjoy working on customer operations, processes and multilingual support as much as answering customers themselves.
Better processes create better customer experiences.
#CustomerExperience #Shopify #CustomerSupport #Operations
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Instant Order Intake & Validation: Captures incoming webhooks, deduplicates order streams, and normalizes payloads into a consistent data format.
AI-Powered Inspection: Uses LLMs to structure messy customer inputs, spot discrepancies, and route edge cases automatically.
Automated Notification Dispatch: Instantly alerts operations via email/messaging for exceptions and high-priority orders.
Centralized Data & Daily Summaries: Updates order history tables in real time and compiles automated daily operational summaries.
Built natively in n8n for enterprise-level fault tolerance, maintainability, and clean third-party integrations (WooCommerce, custom APIs, ERPs).
Looking to automate your backend fulfillment or integrate autonomous AI pipelines into your workflows? Send me an inquiry or hire me directly through my profile.
Just finished building a Salon Booking Management System!
The goal was simple: make appointment management easier for salon owners and reduce the manual work involved in handling bookings and reminders.
The system connects the complete workflow in one place:
1 Customer makes a booking
2 Booking gets confirmed
3 Owner sees it on the dashboard
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5 Reminders help the owner stay on top of appointments
One of the key things I focused on was making the experience simple, clean, and easy to understand, while keeping the workflow practical for a real business.
This project helped me think beyond just building screens — and focus more on the actual business problem, user flow, and overall product experience.
Excited to keep improving it and turn it into an even more polished product.
#BuildInPublic #SaaS #WebApp #BookingSystem #SalonManagement #ProductDesign #MVP #NoCode #Entrepreneurship
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🚀 Automated Klaviyo Email Marketing Flows & Segments
Are you leaving revenue on the table with generic email blasts, or struggling to sync your store data with your customer lists?
I design and deploy automated Klaviyo email systems that track customer behavior in real-time, delivering hyper-personalized messages that recover lost carts and maximize lifetime value completely hands-free.
What this service includes: • Core Revenue Flows: Setup of high-converting Abandoned Cart, Welcome Series, Browse Abandonment, and Customer Win-Back sequences. • Behavioral Smart Segmentation: Structuring lists based on purchase history, engagement levels, and VIP status. • Seamless CRM & Platform Syncing: Integrating your storefront (Shopify, WooCommerce) or external database to ensure customer tags update automatically.
The Result: A 24/7 revenue engine that targets the right customer with the right message, completely automated.
