Developed an AI-powered voice system using Dialogflow CX, Twilio, and OpenAI for scalable workflow automation. Designed multimodal solutions to handle appointment bookings, reminders, and inquiries via voice and text interactions. Integrated Google Cloud Functions for secure data management and GDPR compliance, enabling real-time token tracking and billing. The system serves thousands of clients, automating customer service processes and ensuring seamless telephony integration.
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AthletiX Hub — Conversational AI E-Commerce Platform
Built a full-stack fitness supplement e-commerce platform with an integrated conversational AI shopping assistant.
AthletiX Hub combines a Flask backend, MySQL database, responsive web interface, and Dialogflow-powered chatbot to create a conversational shopping experience. Users can browse products and interact with the AI assistant using natural language to add or remove supplements, complete orders, calculate totals, generate order IDs, and track existing orders.
I developed the backend business logic, database integration, conversational workflow, session-based order management, webhook handling, and interactive frontend components.
The project demonstrates how conversational AI can be integrated directly into real e-commerce workflows rather than being limited to simple question-answering.:
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🍛 Food Ordering Chatbot: order food and track deliveries just by chatting.
I built a restaurant website with an AI chatbot (Dialogflow ES) and a Python FastAPI backend. Customers can place and track orders in plain English.
What it does:
• New Order: “2 Rava Dosa and one samosa” → the bot adds the items. You can add or remove items in the same chat (“remove the samosa”).
• Completes the order, saves it to MySQL, and returns an order ID and the total bill.
• Track Order: share an order ID and get its live status (in transit or delivered).
How it works: Dialogflow detects the intent and extracts the food items and quantities. A FastAPI webhook sends each intent to its own handler and keeps a separate in-progress order for each chat session. MySQL stores the orders and their status.
Tech: Python · FastAPI · Dialogflow ES · MySQL · HTML/CSS
🔗 github.com/bns218/Food-Chatbot
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