AI Sales Chatbot – Automating Lead Engagement for BigPanda

The AI Sales Chatbot is an intelligent assistant designed to qualify leads, engage customers, and automate sales conversations across multiple platforms. It enhances customer interactions by providing instant responses, product recommendations, and follow-ups—saving time for sales teams and improving conversion rates.

1️⃣ NLP & AI → OpenAI GPT / Google Dialogflow (for understanding user intent) 2️⃣ Messaging APIs → Twilio, WhatsApp API (for chatbot communication) 3️⃣ CRM Integration → Salesforce / HubSpot (for lead management) 4️⃣ Database → PostgreSQL / MongoDB (to store customer interactions) 5️⃣ Analytics & Insights → Power BI / Tableau (for sales performance tracking) 6️⃣ Cloud & Hosting → AWS / Google Cloud (for scalability & deployment)

1️⃣ User Interaction

Customer interacts via WhatsApp, Messenger, or website chat.

The chatbot processes queries using NLP to detect intent.

2️⃣ Lead Qualification & Engagement

AI analyzes user queries and identifies potential leads.

Sentiment analysis helps gauge customer interest.

Personalized product recommendations are provided.

3️⃣ Automated Follow-Ups & CRM Integration

AI schedules automated follow-ups via email or SMS.

Data is logged into CRM (Salesforce, HubSpot, etc.) for tracking.

4️⃣ Sales Analytics & Optimization

AI monitors conversations and engagement.

Insights are visualized in dashboards to optimize sales strategies

✅ 24/7 Availability – AI never sleeps, ensuring instant responses anytime. ✅ Higher Conversion Rates – AI filters and nurtures leads before passing them to sales teams. ✅ Personalized Customer Experience – AI recommends products/services tailored to user needs. ✅ Efficient Follow-Ups – Automates email, WhatsApp, and SMS reminders to keep leads engaged. ✅ Seamless CRM Integration – Works with Salesforce, HubSpot, and other tools to keep everything organized. ✅ Actionable Insights – AI analyzes sales data, providing real-time performance metrics.