Business Analyst for a Government client on behalf of Accenture. Supported the delivery of a data warehouse programme aimed at centralising data, improving reporting capabilities and enabling data-driven decision-making across multiple departments. Worked closely with business and technical stakeholders to define data requirements and ensure alignment with strategic objectives.
My duties included the following:
▪ Led requirement gathering activities to capture data, reporting, and analytics needs through stakeholder interviews, workshops, and process analysis.
▪ Facilitated workshops with business users, data engineers and architects to define data sources, data flows and reporting requirements.
▪ Produced detailed documentation including business requirements documents (BRDs), data requirements, data mapping specifications, and user stories.
▪ Collaborated with technical teams to translate business needs into data models, ensuring clarity on data definitions, transformations, and quality rules.
▪ Translated business needs into structured user stories and acceptance criteria, supporting agile delivery and ensuring traceability from requirements through to implementation.
▪ Managed RAID logs and supported programme governance by tracking risks, dependencies, and data-related issues.
▪ Supported UAT by defining acceptance criteria, validating outputs, and ensuring delivered data aligned with business expectations.
Key outcomes included:
Key outcomes included:
▪ Delivered clearly defined data and reporting requirements, enabling the successful design and implementation of the data warehouse.
▪ Improved data consistency and trust by standardising data definitions and aligning stakeholders on a single source of truth.
▪ Strengthened delivery alignment by linking use cases and user stories directly to technical outputs, reducing ambiguity and rework.
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CRM Migration & Lifecycle Strategy - Luxury Beauty
Led year-long CRM migration project for Estée Lauder's multi-brand beauty portfolio, overseeing technical integration, data migration, testing protocols, and cross-functional coordination.
Project scope:
Managed migration planning and execution across multiple international markets.
Coordinated with IT, Data, Regional Marketing, and Brand teams.
Ensured campaign continuity during platform transition.
Implemented enhanced segmentation and automation capabilities in new system.
Directed ongoing D2C lifecycle strategy across email and SMS channels.
Impact: Seamless transition with zero downtime, enhanced personalization capabilities, improved customer engagement through better segmentation and automation workflows.
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Helping small businesses stay on top of their finances is my passion. Recently, I’ve been supporting clients with:
– Accurate bookkeeping & reconciliations
– VAT submissions and compliance
– Cash flow analysis & forecasting
The result? Clear financial insight, stress-free month-ends, and more time for business growth.
I’m currently taking on new remote and part-time clients — if you want to get your finances organised, send me a message!
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