Olabiyi Oluwo
Helping startups & SMEs define requirements + drive delivery
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The project focused on improving the efficiency and user experience of an open truck park system, which required analysing how vehicles entered, parked, and exited the facility. The goal was to identify bottlenecks, reduce waiting times, and prepare the process for digital transformation, potentially through a self-service or web-based kiosk interface.
• Conducted stakeholder workshops and observed daily operations to understand challenges and constraints.
• Documented the full truck park workflow from entry to exit in a detailed process map.
• Identified main issues
• Proposed new process integrating automation and digital checks.
• Delivered a final process map and recommendations to stakeholders, leading to:
• Reduced truck wait times
• Better data accuracy
• A solid foundation for digital transformation.
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A client presented a rough idea for a digital service. The process focused on transforming it into a concrete wireframe for stakeholder alignment and development planning.
• Initiated with discovery sessions to clarify objectives and user needs.
• Mapped the user journey and pinpointed essential screens.
• Created a wireframe prototype reflecting user and business goals.
• Refined design through stakeholder and team feedback.
• Delivered a finalised wireframe as a clear, actionable blueprint for development buy-in.
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An example template for capturing user stories
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Collaborated with diverse business units to capture the Social Value Data, supporting democratic planning processes and empowering communities.
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