Freelance Customer Support Representatives in LagosFreelance Customer Support Representatives in Lagos
ProjectsPeople
Veronique Chinero Ibeh's avatar
Veronique Chinero Ibeh
Lagos, Nigeria
Customer Support & AI Automation Specialist
New to Contra
Customer Support & AI Automation Specialist
Cover image for Hi, I'm Veronique. I help small
Hi, I'm Veronique. I help small businesses and founders stop losing leads, clients, and time to disorganization. I build done-for-you operational systems — lead pipelines, client trackers, and workflow automations — so your business runs clean without expensive software or a full-time ops hire. My toolkit includes Notion, HubSpot, Zendesk, Zapier, and Google Workspace. I've built lead tracking systems for service businesses, set up customer support workflows, and created automations that connect your tools and eliminate manual work. If your leads are living in WhatsApp, your follow-ups are falling through the cracks, and your operations feel held together with tape — I build the system that fixes that. Simple. Functional. Delivered ready to use. #NotionExpert #LeadTracking #CRM #BusinessSystems #WorkflowAutomation #HubSpot #Zapier #Zendesk #SmallBusiness #OperationsConsultant #DoneForYou #Solopreneur #StartupOps #RemoteWork #ProductivitySystems
0
19
Cover image for Imagine having your entire lead
Imagine having your entire lead pipeline in one place. Every prospect clearly organised by stage with titled cards, giving you a bird’s-eye view of your sales process whether you're in the office, on your PC, or using your phone. Simple navigation. Clean dashboard. Leads, client info, and deals all in one place. This is a streamlined lead pipeline built in Notion, designed to make lead management easy so no opportunity slips through the cracks. Everything stays visible, organised, and easy to track. Just purchase and start using. It can also be customised to fit your specific business needs within a day if changes are needed. Perfect for small business owners, entrepreneurs, coaches, and service providers who need structure without complexity. Purchase, plug in your leads, and you're running by end of day. Fully customizable to your business if you need anything adjusted. Drop a 🙋 in the comments if you want to see what it looks like inside. #SmallBusiness #Notion #CRM #LeadGeneration #Entrepreneurs #BusinessTools #ProductivityTools #NotionTemplate #AfricanEntrepreneurs #RemoteWork #BusinessGrowth #SalesProcess #LeadTracking
3
1
151
Cover image for A fully automated AI customer
A fully automated AI customer support system built with zero code. Answers customer questions in under 60 seconds — 24 hours a day, 7 days a week, with no human involvement.
0
47
Cover image for This project showcases a structured
This project showcases a structured approach to customer support optimization. It highlights the transformation from disorganized ticket routing and slow response times to a streamlined workflow with clear triage, automation, and SLA compliance. Through workflow audits, process redesign, and KPI tracking, response times were reduced, efficiency improved, and overall support performance became measurable and scalable.
1
104
Customer Support Representative(4)
Napoleon 's avatar
Napoleon
Lagos, Nigeria
AI Agents, Funnels & Automation Systems
12
Followers
AI Agents, Funnels & Automation Systems
Cover image for A lead doesn't usually disappear
A lead doesn't usually disappear because they're not interested. They disappear because nobody followed up. Someone visits your website. Makes an inquiry. Downloads your free resource. And then... Nothing. No follow-up. No reminder. No system. While you're busy running the business, your competitors are staying top of mind. Many businesses think they need more leads. What they really need is a better process for managing the leads they already have. Because growth isn't always about generating more opportunities. Sometimes it's about converting more of the opportunities already in front of you. #BusinessGrowth #LeadGeneration #MarketingAutomation #CRM #BusinessSystems
1
3
137
Cover image for Most business owners don't need
Most business owners don't need a new website. They need a better customer journey. I see it all the time. A business invests in a website. Runs ads. Creates social media content. Even starts building an email list. Yet sales remain unpredictable. The problem usually isn't effort. The problem is what happens between interest and purchase. Someone visits your website. Then what? Someone submits an inquiry. Then what? Someone downloads your lead magnet. Then what? If there isn't a clear system guiding prospects from awareness to action, opportunities get lost. That's why I focus on more than websites. I help businesses build systems. Systems that capture leads. Systems that nurture prospects. Systems that automate follow-up. Systems that turn interest into revenue. Because growth becomes much easier when your business is designed to move people forward instead of hoping they figure it out themselves. The businesses that scale aren't always the ones with the most traffic. They're often the ones with the best systems. #BusinessGrowth (https://www.linkedin.com/search/results/all/?keywords=%23businessgrowth&origin=HASH_TAG_FROM_FEED)#LeadGeneration (https://www.linkedin.com/search/results/all/?keywords=%23leadgeneration&origin=HASH_TAG_FROM_FEED)#MarketingAutomation (https://www.linkedin.com/search/results/all/?keywords=%23marketingautomation&origin=HASH_TAG_FROM_FEED)#BusinessSystems (https://www.linkedin.com/search/results/all/?keywords=%23businesssystems&origin=HASH_TAG_FROM_FEED)#Entrepreneurship (https://www.linkedin.com/search/results/all/?keywords=%23entrepreneurship&origin=HASH_TAG_FROM_FEED)
0
30
Cover image for Maximize Revenue by Optimizing Website Conversions
Most business owners think they have a traffic problem. In reality, they have a conversion problem. I recently reviewed several business websites. They looked professional. Good branding. Nice design. Modern layouts. But there was one issue: Visitors had no idea what to do next. No clear call-to-action. No lead magnet. No follow-up sequence. No automated booking process. The website was acting like a digital brochure instead of a sales system. A website shouldn't just look good. It should guide visitors toward a decision. Whether that's: • Booking a call • Requesting a quote • Joining an email list • Purchasing a product Every page should have a purpose. Because traffic without conversion is just an expensive vanity metric. The businesses seeing the fastest growth today aren't necessarily getting more visitors. They're converting more of the visitors they already have. That's why every website, funnel, and automation system I build is designed around one goal: Turning attention into revenue. #BusinessGrowth #MarketingAutomation #LeadGeneration #SalesFunnels #BusinessSystems
1
51
Cover image for Hey everyone!!! I'm Gabriel, I help
Hey everyone!!! I'm Gabriel, I help businesses turn clicks into paying customers. 🔹 GoHighLevel CRM Setup & Management 🔹 High-Converting Website & Funnel Design 🔹 Automation Systems that scale your business 🔹 Email Campaigns that drive real results 🔹 AI Receptionist solutions that capture leads 24/7 Platforms I work with: GHL • Systeme.io (http://Systeme.io) • Kajabi • WordPress • ClickFunnels 🎁 FREE Consultation to First 5 people to reach out get a free strategy session. No strings attached. 👇 Let's build something that works. 🔗 https://www.upwork.com/freelancers/~013f56f8a8adc865d0?mp_source=share #GoHighLevel #CRMSpecialist #FunnelExpert #Automation #AIReceptionist #BusinessGrowth
0
38
Customer Support Representative(1)
Patrick Banjo's avatar
Patrick Banjo
Lagos, Nigeria
AI systems to automate and scale your business
New to Contra
AI systems to automate and scale your business
Cover image for AI Customer Feedback Analysis System
AI Customer Feedback Analysis System | AI Automation for Sentiment Analysis & Business Insights Designed and developed a fully automated AI customer feedback analysis system that helps businesses collect, process, analyze, and summarize customer reviews in real time. The solution automated the entire feedback workflow using AI automation tools, reducing manual analysis time and improving customer insight reporting accuracy. The workflow was built using Typeform, OpenAI API, n8n workflows, and Google Sheets integration to create a scalable business automation system for customer experience management and AI-powered reporting. The automation pipeline collected customer feedback submissions from Typeform, processed responses through OpenAI for sentiment analysis and natural language processing (NLP), categorized reviews based on positive, neutral, and negative sentiment, and automatically generated actionable business insights and performance summaries. To improve reporting efficiency, the system automatically updated Google Sheets dashboards with customer satisfaction metrics, sentiment trends, and AI-generated summaries. This allowed the client to track customer experience performance without manual data processing. Key challenges included handling inconsistent feedback formats, improving AI response accuracy, and ensuring workflow reliability across multiple submissions. These issues were solved by implementing structured prompt engineering, custom AI prompts, automated error handling inside n8n, and optimized OpenAI API workflows. This AI workflow automation project improved reporting speed, enhanced customer support analysis, and enabled data-driven decision-making through generative AI and workflow automation. Core Features AI customer feedback analysis Automated sentiment analysis using OpenAI API AI-generated customer insight summaries Workflow automation with n8n Google Sheets reporting dashboard Typeform integration Business intelligence automation AI content summarization NLP-based review categorization Automated performance reporting AI assistant workflow setup Process automation for customer support teams Technologies & Tools OpenAI API n8n Typeform Google Sheets AI automation Workflow automation Generative AI API integration AI prompts Prompt engineering AI analytics system Business process automation ai automation | chatbot | openai api | workflow automation | n8n | ai chatbot | ai agents | make com automation | crm integration | ai developer | chatgpt integration | automation setup | zapier automation | ai assistant | langchain | ai saas | ai web app | api integration | ai voice agent | lead generation | ai app developer | full stack developer | web application | n8n workflows | ai content creation | ai prompts | ai consultant | ai tools | generative ai | custom chatbot | llm integration | chatbot development | ai workflow | make com expert | ai business | ai integration | automation bot | workflow | ai software | ai calling agent | ai receptionist | voice ai | ai customer support | appointment booking | ai sales agent | outbound calls | inbound calls | conversational ai | vapi ai | synthflow ai | retell ai | elevenlabs | voiceflow | ai automation agency | custom ai agent | ai lead generation | ai workflow setup | business automation | automation expert | ai web application | ai mobile app | ai chatbot app | open ai integration | ai seo | geo seo aeo | prompt engineering | custom prompts | humanize ai content | ai proofreading | rewrite ai content | ai editing | ai content editing | chat gpt prompt | chatgpt prompts | ai prompt engineer | midjourney prompts | claude ai | anthropic claude | claude code | claude automation | claude expert | claude cowork | lovable ai | lovable dev | lovable website | lovable app | vibe coding | vibe coder | cursor ai | replit ai | base44 expert | bolt new ai | v0 | rocket new | supabase integration | stripe integration | oauth | vercel deployment | deploy web app | saas mvp | ai saas app | web app | website development | custom website | business website | wordpress website | shopify store | ecommerce developer | clone website | convert website | wix to wordpress | squarespace | softr webapp | database | docker | vps setup | self hosted ai | ollama | flowise | rag application | rag pipeline | rag ai agent | openclaw | open claw | clawdbot setup | clawbot | clawd bot | install openclaw | openclaw setup | autonomous ai | web scraping | selenium | data extraction | crm workflow | email automation | process automation | social media automation | youtube automation | tiktok automation | faceless youtube | viral content | ai tiktok videos | ai video automation | faceless videos | cash cow videos | social media bot | instagram automation | linkedin automation | cold email | email campaign | data enrichment | apollo io | instantly ai | clay | hubspot automation | monday crm | gohighlevel workflow | ghl automation | sales funnel | landing page | funnel builder | highlevel workflow | ghl chatbot | ghl funnel | follow up boss | kvcore | real estate crm | phone system | voip | ringcentral | aircall | openphone | nextiva | freepbx | asterisk | justcall | twilio | manychat chatbot | whatsapp chatbot | live chat | customer service | mobile app developer | flutter developer | react js | javascript | python | java programming | spring | machine learning | nlp | gpt4 | gpt3 | deepseek | gemini | crewai | manus ai | gumloop | google ai studio | ai development | ai consultant | ai voice assistant | ai cold caller | booking automation | call automation | ai phone bot | telemarketing bot | workflow automation | integrations | webhook integration | zapier webhook | make scenario | n8n ai automation | n8n integration | n8n developer | n8n expert | n8n ai agent | n8n chatbot | n8n voice agent | make automation | integromat | power automate | microsoft powerapps | power bi | sharepoint | monday automation | hubspot crm | pipedrive crm | zoho crm | clickup | google sheets | slack | airtable crm | notion | typeform | webhook | productivity tools | ai app | chatbot setup | ai chatbot development | custom design | software developer | fullstack | ai website | ai mobile | ai web | ai consulting | openai integration | ai caller | ai call automation | voice calling agent | ai call assistant | ai voice caller | ai workflows | automation workflows | chatbot integration | website automation | crm setup | task automation | ai agents development | business process automation | ai customer service | ai sales | ai receptionist setup | voice automation | ai cold calling | outbound call automation | inbound support ai | conversational voice ai | ai agent automation
0
26
Cover image for AI Booking & Scheduling Assistant
AI Booking & Scheduling Assistant for Consultants The client needed a better way to manage appointment bookings, client onboarding, and calendar coordination without spending hours handling administrative tasks manually. Their scheduling process involved constant back-and-forth communication, missed bookings, and manual follow-ups, which slowed down operations and affected the client experience. To streamline the process, I developed an AI-powered booking and scheduling assistant that automated appointment management from start to finish. Using Calendly and Google Calendar, I created a seamless scheduling system that allowed clients to book available time slots automatically while keeping calendars synced in real time. I integrated OpenAI to generate intelligent responses, automate onboarding communication, and personalize confirmation and reminder messages. With Zapier, I connected the workflows across multiple platforms to automate appointment confirmations, reminder notifications, onboarding forms, and follow-up actions after meetings were completed. The automation helped the client: Eliminate manual scheduling tasks Reduce missed appointments and scheduling conflicts Automate reminders and onboarding communication Improve response times for new inquiries Keep calendars synchronized automatically Deliver a smoother booking experience for clients By implementing this system, the client was able to save time, improve operational efficiency, and focus more on consulting work instead of administrative coordination.
0
33
Cover image for AI Email Outreach Automation System My
AI Email Outreach Automation System My Role: AI Automation Developer Industry: Sales & Marketing Project Duration: 3 Weeks Project Cost: $800 Project Timeline: Started: January 2026 Completed: February 2026 Tools Used: Instantly, OpenAI, Apollo.io (http://Apollo.io), Make.com (http://Make.com) Project Description: The client was struggling with manual cold outreach and inconsistent follow-ups, which made it difficult to scale their lead generation efforts. Their sales team spent hours writing emails, tracking replies, and managing follow-ups manually, leading to low response rates and missed opportunities. To solve this, I built a fully automated AI-powered email outreach system that streamlined the entire outbound process from lead sourcing to follow-up management. Using Apollo.io (http://Apollo.io), I automated lead sourcing and segmentation based on the client’s target audience. I then integrated OpenAI to generate personalized cold emails tailored to each prospect, helping the campaigns feel more human and relevant at scale. With Make.com (http://Make.com), I connected the entire workflow into one automated system that handled email sequencing, follow-up triggers, response tracking, and engagement monitoring. Instantly was used to manage campaign delivery and improve outreach performance. The automation allowed the client to: Reduce manual outreach work significantly Send highly personalized emails at scale Automate follow-ups without human intervention Track lead engagement in real time Improve response and conversion rates Create a scalable outbound lead generation process By the end of the project, the client had a more efficient sales workflow, faster outreach operations, and a reliable system for generating and nurturing leads automatically.
0
38
Cover image for AI Internal Knowledge Base Assistant A
AI Internal Knowledge Base Assistant A growing company was facing challenges with internal knowledge management. Team members constantly struggled to find the latest SOPs, onboarding documents, operational guidelines, and company resources across multiple platforms. This led to repeated questions, wasted time, slower onboarding, and operational inefficiencies across departments. The client needed an AI-powered internal assistant that could centralize company knowledge and allow employees to instantly retrieve accurate information without manually searching through documents and folders. To solve this, we developed a custom AI internal knowledge base assistant using OpenAI, Notion, Slack, and Zapier automation workflows. The system was designed to connect the company’s operational documentation stored in Notion with an AI-powered conversational assistant accessible directly inside Slack. Employees could ask questions in natural language and instantly receive contextual answers, summaries, SOPs, and process guidance in real time. We automated the synchronization of internal documentation so the assistant could continuously reference updated company information without requiring manual maintenance. This helped ensure teams always had access to the latest operational knowledge and procedures. One of the biggest challenges was improving response relevance while keeping answers concise and easy for teams to understand. We addressed this by implementing structured AI prompting, intelligent workflow automation, and optimized knowledge retrieval processes to improve answer accuracy and consistency. The final solution significantly reduced repetitive internal support requests, improved team productivity, accelerated onboarding, and streamlined access to operational knowledge across the organization. Tools & Technologies OpenAI API Notion Slack Zapier AI Automation Workflow Automation AI Knowledge Base API Integration Conversational AI Services Included AI assistant development Internal knowledge base automation Slack AI assistant integration Notion integration Workflow automation setup AI chatbot development Business process automation Team productivity automation AI-powered documentation retrieval
0
42
Customer Support Representative(1)
Olufunmilayo Obilana 's avatar
Olufunmilayo Obilana
Lagos, Nigeria
Fractional COO | E-commerce & Startup Operations Expert.
6
Followers
Fractional COO | E-commerce & Startup Operations Expert.
Cover image for Madfit/ Customer Success Manager
Madfit/ Customer Success Manager
1
8
Cover image for Streamlined E-commerce Start Up Operations.
Streamlined E-commerce Start Up Operations.
0
15
Cover image for Optimized Operations for Manufacturing Firm
Optimized Operations for Manufacturing Firm
0
14
Cover image for Fractional COO: E-commerce Fulfillment Optimization.
Fractional COO: E-commerce Fulfillment Optimization.
1
7
Customer Support Representative(3)
Star Chiamaka onyeike's avatar
Star Chiamaka onyeike
Lagos, Nigeria
Customer Service | Email, Phone & Chat Support
Customer Service | Email, Phone & Chat Support
Cover image for Virtual Assistant and Customer Support Services
Virtual Assistant and Customer Support Services
0
5
Cover image for Research & Data Entry Project
Research & Data Entry Project
2
15
Cover image for Virtual Assistant Services for Productivity Enhancement
Virtual Assistant Services for Productivity Enhancement
0
3
Placeholder project card media
View more →
Customer Support Representative(1)