Delower Hasan's Work | ContraWork by Delower Hasan
Delower Hasan
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Delower Hasan

Senior Full-Stack SaaS Engineer | Next.js, AWS DevOps & AI

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Followed by Stephen A, Ahmad F, and Danny D

Dhaka, Bangladesh

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Dhaka, Bangladesh

Built an AI-powered customer support automation workflow that can classify incoming emails, identify support requests, retrieve relevant information from a knowledge base, and assist with generating the right response. The workflow combines AI agents, RAG, embeddings, Pinecone, Gmail, and automated notifications to reduce repetitive support work while keeping human review in the loop. The flow includes: 📩 Incoming email detection 🤖 AI-based support request classification 📚 Knowledge base retrieval with Pinecone 🧠 Context-aware customer support agent ✍️ Automated response draft generation 🔔 Reviewer notification through Telegram ⚡ Separate handling for non-support emails I’ve been exploring more ways to combine AI + automation + real-world business workflows, rather than using AI only as a chatbot. More automation experiments coming soon. 🚀 #AIAutomation #ArtificialIntelligence #Automation #AIAgents #RAG #n8n #Pinecone #OpenAI #WorkflowAutomation #CustomerSupport #GenerativeAI #MachineLearning #BusinessAutomation #Developer #FullStackDeveloper
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Cover image for AI-Powered Telegram Support System with Zendesk Integration
AI-Powered Telegram Support System with Zendesk Integration
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Cover image for MTC-KTC ERP: Full-Stack Agriculture Operations Platform
MTC-KTC ERP: Full-Stack Agriculture Operations Platform
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Cover image for Shyamoli Cinema – Online Ticket Booking Platform
Shyamoli Cinema – Online Ticket Booking Platform
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