Implemented automated customer support workflows using Intercom and AI agents. Configured conversation routing, automated responses, and AI guidance to reduce manual support work and improve response time.
Built a tablet-style point-of-sale prototype for Plug Pantry using a React frontend and Node/Express backend with Stripe sandbox payments.
The prototype simulates real checkout workflows including product selection, cart management, subtotal calculation, and payment intent creation using Stripe's API.
Implemented data connectors between multiple SaaS tools to allow systems to share information automatically.
Configured API connections and webhook-based data pipelines to sync data between platforms, eliminating manual entry and improving workflow efficiency.
Designed automated workflows for handling new customer conversations, lead capture, and support routing using Intercom automation tools.