Implemented automated customer support workflows using Intercom and AI agents. Configured conversation routing, automated responses, and AI guidance to reduce manual support work and improve response time.
A question got answered correctly at 2am, no one awake to do it.
A customer needed a specific setup answer outside business hours. The bot pulled it straight from the docs and answered it correctly, no ticket, no wait until morning.
→ A good answer shouldn't depend on someone being awake to give it.