Optimize Your Client Journey: Tips for Using Figma FigJamOptimize Your Client Journey: Tips for Using Figma FigJam
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Hayley's avatar
Hayley Cantor
max
• 10h
Today I'm working on my client journey from start to finish. Over the years I've collected loads of information, free master classes and now I'm trying to see where I can improve and simplify. Mapping it out onto Figma FigJam, really helps my brain! How does everyone else do this? Any tips? 😊
FigmafreelancerlifeBrand Design
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Kristy's avatar
Kristy Jones
pro
• 2h
This is great, I have never thought of doing it this way but I think it puts the client journey into prospective well
Dmitrii's avatar
Dmitrii Afanasev
• 8h
I’d map it in big chunky stages first: Found me → got interested → bought → onboarding → working together → wrap-up → stays in my world
Then for each stage, ask:
What does the client need here? Where might they get confused or overthink? What am I already giving them? What can I...
Hayley's avatar
Hayley Cantor
max
• 8h
Thank you so much for your input, that's really helpful. The questions, especially, they will really help me cut the not so helpful stuff. At the moment my code is green tick = done and functional, and eyes emoji means need to take another look. Grey means a next possible phase.
Dmitrii's avatar
Dmitrii Afanasev
• 8h
You are great, I wish you good luck
Hayley's avatar
Hayley Cantor
max
• 8h
You too, all the best! Thanks again!
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