Bill Hamilton
Ex-IBM Systems Architect. Building AI workflow automations.
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Built an AI voice agent using Retell AI for a residential estate agency to handle after-hours call inquiries, WhatsApp conversations, and intelligent property information sharing.
The agent answers calls 24/7, provides accurate property details from their database, books viewing...
Engineered an automated price comparison tool to inform strategic pricing of used inventory by scraping competitor data daily.
This freed up hours of operational team time and led to more accurate and compelling pricing. This was then fed into their CRM and is part of a multi-step piece of work.
Recently worked on a full customer service rebuild with #n8n and #GorgiasAI. Used n8n for intelligent priority setting, routing to agents, replies to specific queries powered by an external RAG and then note capture on fault issues.
So far taken the backlog of tickets from 5,000 down to 100.
Worked with Primal to design and deploy a tailored automation system built around N8N, HubSpot, and WhatsApp. The solution included:
A chatbot powered by RAG (Retrieval-Augmented Generation) to answer common questions about Primal's services
Lead qualification through sentiment...
