Bill Hamilton's Work | ContraWork by Bill Hamilton

Bill Hamilton

Ex-IBM Systems Architect. Building AI workflow automations.

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London, UK

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London, UK

Automated Pricing Monitoring for Replay Golf

Sales Workflow Automation for Primal

Cover image for Worked with Primal to design and deploy a tailored automatio...

Worked with Primal to design and deploy a tailored automation system built around N8N, HubSpot, and WhatsApp. The solution included: A chatbot powered by RAG (Retrieval-Augmented Generation) to answer common questions about Primal's services Lead qualification through sentiment analysis to identify prospects ready for sales engagement Seamless CRM integration: once identified, lead details were uploaded into HubSpot and a booking link was shared instantly within WhatsApp AI-driven website analysis: prospect sites were scraped and reviewed, with insights automatically added into HubSpot notes to prepare the sales team for upcoming calls.

Cover image for Built an AI voice agent using Retell AI for a residential es...

Built an AI voice agent using Retell AI for a residential estate agency to handle after-hours call inquiries, WhatsApp conversations, and intelligent property information sharing. The agent answers calls 24/7, provides accurate property details from their database, books viewing appointments, and seamlessly hands off conversations to WhatsApp for sharing photos and brochures. It captures and qualifies leads automatically, then routes high-priority inquiries to human agents. This eliminated 60% of missed after-hours leads, freed up 22 hours per agent per week from repetitive information calls.

Cover image for Engineered an automated price comparison tool to inform stra...

Engineered an automated price comparison tool to inform strategic pricing of used inventory by scraping competitor data daily. This freed up hours of operational team time and led to more accurate and compelling pricing. This was then fed into their CRM and is part of a multi-step piece of work.

Cover image for Recently worked on a full customer service rebuild with #n8n...

Recently worked on a full customer service rebuild with #n8n and #GorgiasAI. Used n8n for intelligent priority setting, routing to agents, replies to specific queries powered by an external RAG and then note capture on fault issues. So far taken the backlog of tickets from 5,000 down to 100.